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Home » Manager Global Contact Center – PT Infomedia Nusantara by Telkom Indonesia

Manager Global Contact Center – PT Infomedia Nusantara by Telkom Indonesia

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Vision : To be the leading player in Business Process Management (BPM) services in the region. Mission : To create values for our stakeholders by providing excellent and competitive BPM services. To be the role model BPM company. Infomedia’s Milestone 1975 : Infomedia became the first telephone information service provider company in Indonesia under Elnusa GTDI sub division as a subsidiary of Pertamina. 1984 : Establishment of PT Elnusa Yellow Pages on June 20, 1980 as an official TelkomTelephone Directory Book publishers for the entire region in Indonesia. 1995 : PT Elnusa Yellow Pages later renamed PT Infomedia Nusantara(Infomedia), and PT Telekomunikasi Indonesia (Telkom) started to invest so that the composition of Telkom shares to 51% and 49% Elnusa. 2004 : Infomedia business development into three business pillars, Directory Services, Contact Center Services and Content Services. On June 20, 2004 which also coincided with the 20th anniversary, the identity of a change Infomedia Infomedia new logo. 2009 : On June 30, 2009 PT Multimedia Nusantara (Metra), subsidiary 99.99% owned by Telkom bought 49% share in Elnusa so the stock is officially owned by Telkom Group's shareholding with the Metra Telkom 51% and 49%. 2010 : Infomedia changed the previous business portfolio consists of three Business Pillars into 2 Business Pillars which are Contact Center & Outsourcing Services (CC & OS) and Service Digital Media Rich Content (DMRC). 2012 : Metra buy Telkom share so that the composition of ownership is become Metra 51% and 49% telecom. 2013 : Restructuring Kick Off of two main business of PT Infomedia with mapping to focus on their respective core businesses through the establishment of PT Metra Digital Media (Media MD) and PT Infomedia. 2013 : Infomedia focus on Business Process Management services. Our Services. A. Customer Relationship Management Services Provide the best services that support business relationships with customers through : Marketing : Telemarketing Sales : Salesforce, Up/Cross Selling, Telesales Order Entry : Data Entry, Order Management Customer Contact : Welcome Contact, Customer Verivication Billing & Collection : Telecollection, Billing Information Customer Treatment : Complaint Handling, Customer Care Product/Service Support : Product/Service Request Information, Technical Support Performance Management B. Analytics Consulting Services Its the right solution for your business acceleration through a variety of services such as : Data Processing : Data Entry, Data Matching, Data Cleansing, Data Verification and Data Conversion Data Acquisition : Data Profiling – Telesurvey, Canvassing Data Matching : Quantitative, Qualitative C. Service Operation Management It support the improvement of the quality and capability of business services by managing and monitoring IT/Technical Support Service, etc. D. Enterprise Shared Service The management of the company through a variety of services such as : Finance & Accounting : Invoice to pay, Bill to cast, Record to report Human Resource Services : Workforce Administration, Payroll Processing, Recruiting Administration Logistics/Material Management Customer Service/Sales Awards. ICCA ( Indonesia Contact Center Association ) The Best Contact Center Indonesia 2013. The Best Contact Center of The Year 2013 from Asia Pasific Contact Center Association Leaders (APCCAL). Indonesia Outsourced Contact Center of the Year 2013 from Frost & Sullivan. Top Ranking Performers in The Contact Center World.com 2012 : Gold Medal for Quality Auditor Silver Medal for Best Contact Center Trainer Bronze Medal for Supervisor Bronze Winner Sales Professional Saat ini kami dipercaya menangani Inbound Contact Center untuk pelanggan PT Telkom Tbk. (Penerangan Lokal 108, Customer Care Telkom 147, Operator Assisted Service 100),Telkomsel ( 116 ),Bank Niaga (Niaga Acces 14041) , Garuda Indonesia (Garuda Call Center 0804 1807807), Bank Lippo (Lippo Bank Contact 14042), Mc Donald’s (Delivery Order 14045), Bank Bukopin (Hallo Bukopin 14005), Bank Bumiputera (Otofon 0807 1 837899, 021 - 79176500), PELNI (021 - 7918 0606), Pertamina ( 021 - 7917 730000 ), PLN Batam (PLN Batam 123), PLN Bali ( 123 )Sony Ericsson (021- 2701 388), Telkom Vision( 14047 ), Alcatel( 021 - 27509090 ), Multimedia Indonesia ( Telkomsave 17017 ), HyperMind ( 021 - 7917 9889 ), Asia Mobile ( 0804 1 335577 ), Hallo Info Telkomsel ( 5588 )dan lain sebagainya. OUTBOUND CONTACT CENTER Aktivitas kontak kepada target pasar suatu perusahaan atau masyarakat untuk berbagai kategori layanan seperti misalnya Telemarketing, Telesales, Reminding Call, Telepromo,Telecollection, Telesurvey, Telepolling, dan lain sebagainya. Sejumlah perusahaan yang mempercayakan layanan Outbound Contact Center kepada kami antara lain PT. Telkom Tbk (Divre IV Reminding Call & Courtesy), Garuda Indonesia, Bank Lippo (Telesales), Bank Niaga (Telecollection), Bank Bumiputera (Telemarketing/ Telepromo), Bank Bukopin (Callback), BNI (Telesales BNI Credit Consumen), Mc Donald's (Delivery Monitoring), Bussan Auto Finance dan lain sebagainya.

Job Descriptions:
I. MANAGERIAL
  • Menjabarkan strategi Divisi ke dalam program kerja dan anggaran Departemen sehingga menghasilkan perencanaan kerja untuk mendukung target perusahaan tercapai
  • Mengendalikan penggunaan budget departemen secara efektif
  • Mengelola SDM dan Asset Departemen sehingga dapat dimanfaatkan dengan optimal
  • Merumuskan Key Performance Indicator (KPI) untuk seluruh Senior Officer/Koordinator Departemen yang dikelola sehingga dapat mendukung pencapaian Departemen
  • Mengelola dan mengendalikan kinerja Departemen sesuai KM yang ditetapkan sehingga target perusahaan dapat tercapai
  • Memastikan program kerja Departemen terlaksana
  • Menyediakan laporan operasional berkala pada level Departemen agar dapat tersedia secara akurat dan tepat waktu
II. OPERASIONAL LAYANAN CONTACT CENTER
  • Mengendalikan operational layanan melalui pengelolaan dan pengendalian seluruh sumberdaya (resources) yang ada pada siklus operational layanan sesuai dengan skema bisnis untuk pencapaian target Service Level Agreement (SLA) 
  • Mengkoordinasikan dengan customer secara rutin terkait dengan pengendalian operasional layanan dan laporan performansi layanan
 Kualifikasi :
  • Minimal pengalaman memimpin 2 tahun di bidang multi nasional call center 
  • Bahasa Inggris aktif dalam lisan dan tulisan
  • Pengalaman melakukan presentasi bisnis dengan customer
  • Disiplin dan kreatif
  • Bersedia dinas ke luar kota atau luar negeri
  • Bersedia bekerja di luar jam kerja
  • Maksimal usia 35 tahun

Tanggal Buka Lowongan : 21 November 2016 (Tutup pada 21-December-2016)
Gaji : Bisa hubungi PT Infomedia Nusantara by Telkom Indonesia - 77-81 Jalan Rs Fatmawati No., South Jakarta, DKI Jakarta, Indonesia
Industri : Call Center/IT-Enabled Services/BPO


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