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Home » CUSTOMER SATISFACTION & QUALITY SENIOR MANAGER (BATAM BASED) – PT Schneider Indonesia

CUSTOMER SATISFACTION & QUALITY SENIOR MANAGER (BATAM BASED) – PT Schneider Indonesia

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Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software. In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency. We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures thatLife Is On everywhere, for everyone and at every moment. Our customers inspire us every day to find new ways to empower people to do more with less. We are honored to be recognized and awarded globally in areas of efficiency, sustainability, connectivity, reliability and safety. LinkedIn’s 2017 Global Top 25 Companies (#23) LinkedIn's 2017 Best of Company Pages (#2) Gartner's Supply Chain Top 25 for 2017 (#17) Fortune's 2016 Change the World List (#24) Forbes' 2016 World's Biggest Public Companies (#248) Ethisphere Institute's 2017 World's Most Ethical Companies (for the 7th consecutive year) RobecoSAM's 2017 Sustainability Gold Class Award FTSE4 Good Index Membership - Recognition of sustainable strategy of creating economic, environmental and social value CDP's Climate A List: World Leader for Corporate Action on Climate Change

Job Descriptions:
:
  • To assure the quality of general process of delivery to customer and customer complaints/feedback by communicating the KPI and initiate corrective actions to get all KPI as per target.
  • To ensure the customer complain process meet to customer need and satisfaction for strategic customer or critical complaint.
  • To represent customer concern in case complaints, issues, feedback, dissatisfactions.
  • To assure the quality product issues are managed and communicated to all related parties.
  • To assure tech support runs according to the responsibility.
Requirements:
  • S1 Electrical/Electronic/Industrial engineering.
  • Experience 5 years with at least 3 year in quality function.
  • Having good skill in basic technical/ engineering knowledge (manufacture/design/technique), quality engineering (product quality/ system quality/ process quality), analysis technique: Min. QCC tools up to 6 sigma tools, product knowledge, general computer literature, min Excel plus MS access.
  • Having good understanding in customer satisfaction, the procedures requirement according to ISO 9001, leadership and communication skill to customers.
  • Proficiency in English both verbal and written.
  • Will be placement in BATAM.

Tanggal Buka Lowongan : 10 February 2018 (Tutup pada 12-March-2018)
Gaji : Bisa hubungi PT Schneider Indonesia - Batam Island, Batam, Riau Islands, Indonesia
Industri : Elektrikal & Elektronik


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