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Customer Engagement Expert – Pt Island Connections International

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Telunas Private Island Purposely built for couples and families, our Private Island is a distinctive overwater escape featuring utmost exclusivity with an all sea villa concept, freshwater pool, and massage treatments for the ultimate private island escape. Telunas Beach Resort Built with groups and large families in mind, Telunas Beach has an overwater community feel with delightful service and just the right amount of comfort for those seeking a simple escape. Activities: Legendary deck jumping and ease of access to one of the region’s best white-sandy beaches along with a host of other options for old-fashioned (non-motorized) fun. Telunas Beach is a group-optimized facility with meeting rooms and custom-built activities for groups. Local employment: Where possible, we train and employ staff from the local islands, instead of bringing in outside labor. Many of our staff are local Malay villagers that we trained to meet our high customer service standards. Traditional architecture and construction: Our facilities are modeled after surrounding traditional Malay architecture and wisdom. By building over the water, the ocean naturally cools the rooms without wasteful energy consumption. Responsible tour offerings: We were not content with offering the standard cultural arts program, so we worked with surrounding communities to develop tours that are interesting for guests and value adding for the local people.

Job Descriptions:
  • Understanding our guests, markets, and service philosophy and helping continue to provide ever-improving, unforgettable guest experiences
  • Preparation: Understanding each guest or group, communicating with Telunas staff and CEE team, purchasing small items, and preparing necessary logistics in advance of arrival
  • Hosting: providing personal concierge services to the guests from immigration and arrival through departure (includes meal, activities, and games hosting, community development projects, etc.)
  • Guiding: becoming the guest window into Indonesia and the Malay culture through day-trips and overnight stays in local villages
  • Projects: assisting and leading short and long-term projects to help facilitate and improve the guest experience
  • Completing Guest Relations Team administrative tasks as assigned
  • Providing reporting as requested to appropriate supervisors
  Requirements  
  1. Excellent oral communicator with at least 1-2 years experiences communicating with foreigner English
  2. Enjoy adventures, the outdoors and exercise
  3. Outgoing personality and enjoy interacting with people of different cultures
  4. Always learning and enjoy serving other
  Benefits
  • Health Insurance
  • Food and Service Charge

Tanggal Buka Lowongan : 21 February 2018 (Tutup pada 23-March-2018)
Gaji : Bisa hubungi Pt Island Connections International - Sugie, Riau Islands, Indonesia
Industri : Travel/Pariwisata


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