Home » Customer Service Representative – PT Paragon Pratama Teknologi

Customer Service Representative – PT Paragon Pratama Teknologi

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Stickearn is a startup revolutionizing the out-of-home advertising landscape that connects drivers and brands looking for exposure effectively in Indonesia. In addition to providing drivers with a novel and easy way to earn additional income simply by wrapping their car with ads, our unique advertising platform also offers advertisers the convenience and flexibility of managing their advertising campaigns online.

Job Descriptions:
Responsibilities
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
  • Resolve customer complaints via phone, email, mail, or social media.
  • Assist with placement of orders, refunds, or exchanges.
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Advise on company information.
  • Suggest solutions when a product malfunctions.
Requirements
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Tanggal Buka Lowongan : 01 March 2018 (Tutup pada 31-March-2018)
Gaji : Bisa hubungi PT Paragon Pratama Teknologi - Jln. Letjen Suprapto, Cempaka Putih, Jakarta Pusat
Industri : Transportasi/Logistik


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